COMMQWEST provides legacy or IP PBX (premise or hosted) systems with the necessary features to meet all hospitality applications, including PMS to PBX interface, housekeeping status, wakeup calls, guest messaging, staff unified messaging, a web console for staff, auto attendant, and mini bar refill software.
PMS Interface Features
The COMMQWEST PMS interface allows a single interface for automatic control over the guest room telephones and voice messaging system.
With a few keystrokes, guests can schedule their own wakeup calls on their room phones. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room.
Hotel staff can also schedule wakeup calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.
A friendly call Unlike other systems that simply ring the phone, COMMQWEST plays a custom wakeup greeting when the guest answers. This greeting can be changed daily if desired. Guests can even specify one or more ‘snoozes’ after the initial wakeup call.
Reports Hotel staff has access to detailed reports on wake-up call activity.
Failed Wakeup Alert In the event a wakeup call is not answered by the guest, the system will place an automated call to a pre-determined location to alert staff of the failed wakeup call.
In addition to automatic check-in / check-out from the PMS, staff can also manage guest rooms with an easy to use point and click web based interface from any staff PC on the network.
InnDesk provides easy management of :